If you are an empathic person, a good listener with a problem‑solving mindset, and enjoy being a team player, we have the right job for you
Job Responsibilities
As a Customer Support Advisor, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between international travelers and accommodation suppliers from all over the world, always ensuring a high level of customer service.
You will handle inquiries related to services, payments, and technical requirements, providing accurate information and following established processes via email and phone.
Requirements
- Danish: C2 level and advanced English
- Excellent written and spoken communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM databases, and other internal platforms
- Problem-solving and solution-driven mindset
- Positive and motivated attitude to handle challenging customer situations
- Goal-oriented approach to work
- Flexibility and openness to changing priorities and business processes
- Affinity with accommodation or travel platforms
- Experience in customer service or contact center environments is a plus
Desirable Skills
- Process Excellence: Improving organizational processes to increase efficiency, effectiveness, and quality
- Collaboration: Working effectively with others to achieve common goals
- Communication: Clear exchange of information and ideas across different channels
- Emotional Intelligence: Understanding and managing your own emotions and those of others
- Open-Mindedness: Appreciating diverse perspectives and ideas
- Critical Thinking: Evaluating information to make informed decisions
- Solution Orientation: Focusing on practical and effective problem-solving
- Entrepreneurship: Demonstrating innovation, creativity, and a proactive mindset
Benefits
Contract
- 38.5 hours per week (Monday to Sunday) with fixed working hours and 2 days off
📌 Danish Speaking Customer Service Representative Apply now (Barcelona)
🏢 CBT
📍 Barcelona
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