Job Title: Internal Software Support Engineer

Location: Remote (Carribean)

Employment Type: Full-time Contract

Reports to: Chief Technology Officer

Role Overview

We are seeking a technically strong, service-oriented Internal Software Support Engineer who will act as the first line of support for internal software systems and websites. This role combines IT and software support, hands-on website development, and solution design, including recommending and implementing software and CRM platforms to improve business processes and internal efficiency.

Key Responsibilities

Internal Software & Technical Support
- Provide Level 1–2 technical support for internal software tools, platforms, and web applications
- Troubleshoot system, website, and application issues; identify root causes and implement fixes
- Monitor system performance and escalate complex issues when required
- Install, configure, and maintain internal software, tools, and user access
- Log, track, and resolve incidents using ticketing systems while meeting defined SLAs
- Document issues, solutions,



and support processes to build internal knowledge bases

Website & Application Support
- Support, maintain, and update company websites and internal web platforms
- Fix bugs, improve performance, and ensure website functionality and uptime
- Implement content and feature updates using CMS platforms
- Collaborate with product, design, and engineering teams on enhancements and new features
- Ensure websites are secure, responsive, and optimized for performance

Solution Design & Business Process Optimization
- Analyze existing business processes and daily workflows to identify inefficiencies and technology gaps
- Creating solutions and recommending software/CRM platforms to optimize business processes and day to day functions
- Design and recommend technical solutions to improve productivity, automation, and system reliability
- Research, evaluate, and recommend software tools, SaaS products, and CRM platfor

📌 Internal Software Support Engineer (Trinitat)
🏢 thehivecareers.co
📍 Trinitat