Job Title: Chief Operations Officer (COO)

Location: Caribbean / Remote (with regional travel)

Reports to: Founder & CEO

Employment Type: Full-time | Executive Leadership

Role Overview

The Chief Operations Officer (COO) will be the operational backbone of The Hive Careers, responsible for scaling execution across talent acquisition, workforce deployment, training, partnerships, and enterprise delivery across Jamaica and the wider Caribbean.

This role is idóneo for a hands-on operator with experience scaling services, platforms, or workforce-driven businesses (HRTech, Staffing, BPO, Consulting, SaaS, or Talent-as-a-Service models). The COO will translate strategy into execution, build repeatable operating systems, and ensure delivery excellence for enterprise and institutional clients.

Key Responsibilities

1. Operational Leadership & Execution
- Own day-to-day operations across Staffing, Training, Freelancing, Project Outsourcing, and Job Board services
- Convert CEO vision into clear operating plans, KPIs, SOPs, and execution rhythms
- Ensure service quality,



delivery timelines, and margin control across all offerings

2. Scaling & Process Optimization
- Design and implement scalable operating models for:
- Client acquisition & onboarding
- Talent sourcing, vetting, and deployment
- Training delivery & certification programs
- Enterprise staffing engagements (PO / Work Order models)
- Drive automation and systemization using ATS, CRM, HRIS, finance, and reporting tools

3. Talent & Workforce Operations
- Oversee recruitment, onboarding, performance management, and contractor/vendor management
- Build and manage a regional talent pool across multiple disciplines (IT, Finance, Operations, Engineering, etc.)
- Ensure compliance with local labor laws and contractor frameworks across Caribbean markets

4. Client Delivery & Account Management
- Ensure flawless delivery for key enterprise and institutional clients (banks, telcos, governments, NGOs)
- Own service-leve

📌 Chief Operations Officer (Trinitat)
🏢 thehivecareers.co
📍 Trinitat