Description
At Chubb, we are transforming the way insurance operations are led. As Digital Team Leader within our Operations Hub for Continental Europe, you will lead a team of Underwriting Operations Technicians working across Online and Submissions functions in an AI-augmented environment.
This role sits at the intersection of people leadership, operational excellence, and digital transformation. You will guide a high-performing team, ensure quality and compliance, and help shape how human expertise and automation work together to deliver outstanding service.
If you are energized by change, continuous improvement, and the opportunity to lead in a modern, technology-enabled operations environment, this could be the right next step for you.
Key Responsibilities
- Lead, coach, and develop a team of Underwriting Operations Technicians across Online and Submissions.
- Manage work allocation across automated and human-handled queues to balance efficiency and quality.
- Monitor team performance, SLA delivery, and exception trends, taking corrective action when needed.
- Review and sign off on daily SOX and AI governance reports, ensuring strong auditability and control.
- Support team development in AI literacy and human-in-the-loop decision-making.
- Act as a change champion, translating automation capabilities into practical team processes.
- Collaborate with underwriters, brokers, internal customers, and third-party providers to ensure smooth service delivery.
- Participate in testing, validation, and UAT for workflow and AI-related changes.
- Identify opportunities to improve processes, extend automation safely, and remove non-value-added steps.
- Provide management information and insights to support leadership decisions.
Qualifications
- Business-level English is a must. Fluent level in Italian would be desirable.
- Experience in insurance or financial services operations, ideally in underwriting support, policy administration, or submission processing.
- Previous
📌 Online Team Leader (Madrid)
🏢 Chubb
📍 Madrid