ITSM Tooling Lead
Malaga (Hybrid)
Permanent
€60,000 - €65,000 p/a
We are partnered with a world class IT Consultancy based in Spain and working with clients on a integral scale offering MSP services. They are currently recruiting for a passionate and innovative ITSM Tooling Lead to take full ownership of their new HaloPSA system - replacing the legacy Jira environment and shaping the future of how they deliver IT services across the organisation.
This is a greenfield opportunity to configure and evolve HaloPSA from the ground up. You'll be the subject matter expert, working closely with technical and non-technical stakeholders to translate business needs into smart, scalable platform solutions — and driving continual improvement every step of the way.
What you’ll be doing:
- Own and configure the HaloPSA platform - workflows, automations, ticket types, service catalogues, templates, and integrations
- Lead the migration from Jira, ensuring a smooth transition with minimal disruption to operational teams
- Act as the go-to expert for all things HaloPSA,
providing guidance and support across the organisation
- Manage platform governance - upgrades, releases, testing, and go-live activities — to a high standard
- Build dashboards, reports, and KPIs that give stakeholders clear visibility of performance
- Drive a continual improvement culture, maintaining a prioritised backlog of enhancements
- Stay ahead of Halo's product roadmap to ensure we always leverage the latest features
The successful ITSM Tooling Lead will have…
- Hands-on experience configuring and administering an ITSM platform (HaloPSA or HaloITSM experience highly desirable)
- Strong understanding of ITSM/ITIL frameworks — ITIL certification is a bonus
- Proven track record managing platform governance, including upgrades, releases, testing, and go-lives
- Experience designing workflows, automations, and process improvements within an ITSM environment
- Highly collaborative and approacha
📌 ITSM Tooling Lead (Málaga)
🏢 Orchard
📍 Málaga
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.