Customer Experience Lead - CWC Barcelona
Description -
We are looking for an experienced Customer Experience Lead to join the Customer Welcome Center team in Barcelona. The ideal candidate will not only manage and coordinate executive-level briefings but will also be involved in facilitating general sessions and presenting. This role is pivotal in ensuring that all briefings are engaging, informative, and align with the company's standards and goals.
Disclaimer: expected onsite presence due to the customer-facing requirements and business/collaboration requirements.

Key Responsibilities
- Leads the briefing preparation and readiness of executive visits at the CWC Barcelona - with focus on ABM and General Accounts executive engagement.

Able to perform and articulate basic tours and demonstrations translating features into business outcomes tailored to the customers.
Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.
- Present and tailor content to introduce our showcase and solutions to customers.




- Coordinate with various departments to gather relevant information, Discussion Leaders attendance and materials for briefings.
- Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes.
- Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met.
- Oversee the creation and distribution of briefing materials, such as presentations, agendas, and reports.
- Stay updated on industry trends and current events to ensure content is relevant, engaging, and informative.
- Evaluate the effectiveness of briefings and implement improvements as necessary.
- Coordinate initiatives to drive more traffic into the center.

Qualifications
- Superb organizational and event management skills.
- Excellent verbal and written communication skills.
- Proficient level of English and Spanish. Additional European languages would be a plus.

📌 Customer Experience Lead (Barcelona)
🏢 HP
📍 Barcelona