Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and adaptable meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As a Royal Service Agent at Fairmont La Hacienda Costa del Sol you will be the central communication link between our guests and all hotel departments, playing a crucial role in delivering highly personalized and anticipatory service in line with Forbes Travel Guide and LQA (Leading Quality Assurance) standards. You will ensure that each guest interaction reflects warmth, efficiency, and luxury, and contributes to a flawless stay experience.




This position requires not only exceptional communication skills and operational knowledge but also discretion, attention to detail, and a deep understanding of luxury service philosophy. You will also contribute to hotel-wide initiatives and support internal teams through key administrative and operational assignments.
Responsibilities:
- Answer all incoming calls (internal and external) with impeccable telephone etiquette, a polished tone of voice, and brand-aligned greeting standards.
- Deliver accurate information on hotel services, facilities, promotions, and general inquiries while remaining calm, clear, and composed at all times.
- Handle and process wake-up call requests with precision and confirm details to ensure guest satisfaction.
- Manage in-room dining (IRD) orders by capturing detailed information, confirming preferences, and coordinating with the kitchen and IRD team for tim

📌 Royal Service (Cádiz)
🏢 AccorHotel
📍 Cádiz