Job Description

At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.
We are seeking a Sales Engineer (SE) to join our presales organization. This role is idóneo for a tech-savvy professional who is eager to master the art of solution selling in a presales environment. You will work alongside Account Executives to understand mid-market customer requirements, configure compelling software demonstrations, and explain the power of Zendesk’s core platform and AI solutions. You will focus on building deep product expertise and delivering flawless execution of standard sales cycles.
You’ll be aligned to the South EMEA region, with a strong focus on the MED sub-region.
What You’ll Be Doing
- Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
- Support Discovery & Scoping:



Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects.
- Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
- Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression.
- Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.

What You Bring (Required Qualifications)
- Education: Bachelor’s degree in a technical or business discipline, or equivalent practical technology experience.
- Experience: 2–4 years of experience in solution engineering, technical support, implementation consulting, or cus

📌 Sales Engineer (España)
🏢 Zendesk
📍 España