About Catalitium
Catalitium builds software, market intelligence, and job-market tools for professionals and organizations in the AI-driven economy.
We combine practical automation, salary data, workflow tools, and career products to help people make better decisions with less manual effort. We are a small, fast-moving team that values:
Clear thinking.
Ownership.
Simple, reliable systems.
Practical products that solve real problems.
Progress over bureaucracy and unnecessary process.
The role
Location: Remote
Employment: Contract
Salary: Competitive and negotiable based on experience
We are looking for a Customer Support Specialist to help users get the most from Catalitium’s products and services.
You will respond to customer questions, troubleshoot product and account issues, and work with our product and technical teams when more complex problems arise. You will also help us identify recurring issues and improve the customer experience.
What you’ll do
Respond to customer questions across email, chat, and phone.
Troubleshoot product, account, and workflow issues.
Escalate technical problems with clear and useful context.
Document recurring issues and contribute to help-center content.
Identify patterns in customer feedback.
Suggest practical improvements to our products and support processes.
Help users achieve successful outcomes with Catalitium’s tools.
Work closely with product and technical teams to improve the overall experience.
What we’re looking for
Experience in customer support, customer success, technical support, or a related role.
Clear written and spoken English.
Strong communication, empathy, and problem-solving skills.
Confidence learning software products and troubleshooting practical issues.
Good organization and attention to detail.
Ability to work independently in a fast-moving environment.
Comfort using digital tools and automation-focused workflows.
Helpful, but not required
Experience in SaaS,
📌 Customer Support Specialist (Madrid)
🏢 Catalitium
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.