Overview
Lead and manage a highly complex logistics operation, ensuring the achievement of financial, operational, and customer service objectives. He holds full accountability for the site's P&L;, customer relationship, operational performance, and overall business results. The role is responsible for maximizing operational efficiency, ensuring business continuity, driving continuous improvement, and leading a multidisciplinary team to deliver service excellence.
Key responsibilities
- Own full site Profit & Loss (P&L;) accountability.
- Act as the senior point of contact for the customer and lead business reviews and continuous improvement initiatives with the customer.
- Lead and develop the site's management and operational teams
- Foster a high-performance culture focused on accountability, engagement, and operational excellence.
- Develop leadership capability and succession pipelines across the site.
- Promote effective communication, recognition, and employee engagement.
- Partner with HR to ensure effective employee relations and workforce management.
- Ensure safe, compliant,



and efficient site operations.
- Deliver service, quality, productivity, and cost objectives.
- Monitor and improve operational KPIs and performance standards.

Experience and Qualifications Required
- Analytical Skills -
- Identifies and resolves problems.
- Demonstrates attention to detail
- Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
- Communication Skills –
- Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
- Demonstrates excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
- Leadership Skills (for Managers/Supervisor)–
- Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization.
- Makes strategic, results-oriented decision

📌 Site Manager (Madrid)
🏢 GXO Logistics
📍 Madrid