Our client, a leading multinational information technology services company is recruiting for a Service Manager to join their business in Spain.
Position Title
Service Manager
Position Type
Permanent
Start Date
ASAP
Location
Madrid, Spain
Contact
Franci Hernandez | +49 (0) 89 23 88 98 55
Role & Responsibilities:
- Managing the day-to-day operations of the Telecom team.
- Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service management
- Coordinating and managing project teams and service providers.
- Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
- Identifying and rectifying service delivery issues.
- Developing and implementing service improvement plans.
- Collaborating with other departments to address service-related problems.
- Ensuring that the service is highly available and meets requirements.
- Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
- Maximizing contract margin through effective operational cost management.
- Ensuring the team delivers effective and efficient incident, problem, change, performance and fulfillment activities.
- Developing operations teams with appropriate knowledge management.
- Ensuring compliance with standards as defined by Managed Services strategy.
- Managing the delivery of services to clients, ensuring agreements are met.
- Handling client relationships and expectations.
Skills
- Thorough understanding of Telecom Domain.
- 10-15 years experience in managed services projects.
- Proven experience managing Software Development Lifecycle (ADMO – Application Development and Maintenance Outsourcing).
- Demonstrated knowledge of OSS tools and ITSM applications.
- Proven project and program management skills.
- Fluent in Spanish and English.
For more details contact
sales(at)manningglobal.com
Quoting reference
ES_MGFH_SM_12886
Or call Franci on
+49 (0) 89 23 88 98 55
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Please note
1. That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position.
2. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for
3. If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.
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