Description

Patrique Mercier Recruitment FR is a premier recruitment agency that specializes in matching talented professionals with leading companies. We are currently seeking a Spanish Speaking Technical Support Advisor to enhance our customer service team. This role is perfect for individuals who possess a robust technical background and a passion for assisting Spanish-speaking clients with their technical inquiries.

Responsibilities

- Provide top-notch technical support to Spanish-speaking customers via phone, email, and chat.
- Identify and troubleshoot technical issues to deliver effective solutions.
- Educate customers on product functionalities and best practices.
- Accurately document customer interactions and solutions within our CRM system.
- Work collaboratively with product and engineering teams to address complex issues.
- Follow up with customers to ensure complete satisfaction with the resolution provided.




- Keep abreast of product updates and the latest industry trends to enhance support quality.

Requirements

- Fluency in Spanish and English, both spoken and written.
- Previous experience in technical support or customer service is advantageous.
- Strong technical skills and the ability to troubleshoot effectively.
- Excellent attention to detail and problem-solving skills.
- Strong verbal and written communication skills focused on customer care.
- Familiarity with CRM systems and remote assistance tools is a plus.
- Ability to work independently, multitask, and manage time effectively.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...

📌 Spanish Speaking Technical Support Advisor -Remote in Greece (España)
🏢 Patrique Mercier Recruitment FR
📍 España