For our location in Barcelona we are looking for a motivated Technical Support Specialist (German speaking) for 40 hours/week to start immediately or as soon as possible.

Your Job
- You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
- You create support tickets and process them to final resolution.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You remain alert to messages from the incident notification system and inform the response team when incidents arise.
- You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
- You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA.
- You convey customer feedback to product development staff.
- You interact with other teams to provide comprehensive and high-quality support.
- You help in user education.




- You are happy to work in a integral team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.

Your Profile
- You have a vocational education in information technology.
- You have experience in IT support.
- You have excellent logical, analytical and problem-solving skills.
- You have a very high level of English AND German (both written and spoken).
- You are customer focused – must have good people skills, be friendly and helpful.
- You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.
- You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP.
- You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow.
- You are a quick learner and self-starter.

Bonus skills (nice to have):
- You have knowle

📌 Technical Support Specialist (Barcelona)
🏢 Hornetsecurity
📍 Barcelona