Looking for an

Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.

Customer/Technical Support Engineer (XDR/KOI)

for a long term contract position to work on Cortex XDR Support Team based in

Madrid . Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.

Your Impact

This position calls for someone who possesses a good both Technical and customer-facing skills >> background and works proactively to drive results. This person is a self-starter, adaptable, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner

Work directly with ETAC and Engineering to get customer issues resolved

Publish Technical Support Bulletins and other user documentation in the Knowledge Base





Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

Have a thorough understanding of software release and bug cycles

Your Experience

BE/B. xugodme Tech engineering, equivalent technical degree or equivalent

> years relevant experience in an international reporting environment

Ability to work in a dynamic, fast moving and demanding environment

Ability to collaborate with high-performing internal and outsourced teams

Efficient team player

Good knowledge and experience with

> system

Well versed with GoogleSuite and MS Office applications

Knowledge and experience in network/Cybersecurity industry a plus

English level of B2+

If interested, please get in touch with me on Linkedin or drop an email with your recent CV on and I'll get back to you at the earliest.

Best Regards

Usha

Infotree Global Solutions

Linkedin: /in/usha-rahul-116453223

📌 Technical Support Engineer (Castro Urdiales)
🏢 Infotree Global Solutions
📍 Castro Urdiales