We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead.

What you will do:

The Role’s Key Responsibilities

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the integral company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:
- Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
- Manage data protection consumer rights cases;
- Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
- Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;




- Support VIP Communications projects by collaborating with the team members when required;
- Measure, analyse and report on the results of initiatives.

Required Qualifications:
- Background in Tourism will be required in your daily work;
- Used to work with CRM tools;
- Ability to work with G-suite;
- Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in French;
- Proficient level of English is a must and Spanish is a plus.

What you need to succeed:

Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Personal skills:
- Passionate for the travel industry;
- Acute sense of judgement, tact, diplomacy and crisis communication;
- Analytical capacity, problem-solving mindset and organised;
- Customer-or

📌 Regulatory Case Specialist (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona