Scope:

Deliver frontline IT support services across desktops, laptops, peripherals, and mobile devices.

Respond to tickets and incidents, ensuring timely and professional resolution.

Support conference room setups, AV maintenance, and hardware deployments.

Maintain inventory, asset lifecycle tracking, and e‑waste handling.

At Level II, take ownership of single‑person sites, lead local service execution, and serve as the primary escalation point.

Summary:

Field Services Technicians are frontline IT support professionals responsible for delivering efficient, high‑quality technology services at client locations. They handle everything from end‑user issue resolution and hardware deployments to AV and conference room support. As representatives of Astreya's client‑focused support culture, these roles demand technical aptitude, strong communication skills, and the ability to work independently or as part of a team in fast‑paced environments.

Field Services Technician I / II

Field Services Technician I (FST I)



is an entry‑level role focusing on responding to service tickets under supervision. Field Services Technician II (FST II) operates independently at single‑technician sites, often serving as the lead technician with expanded responsibilities and ownership of onsite service delivery.

Job Description: Key Deliverables by Level
- Field Services Technician I
- Respond to IT service tickets using documented procedures and supervision
- Assist with workstation setups and peripheral connections
- Perform basic AV checks and room readiness tasks
- Support imaging and deployments under direction
- Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
- Follow proper inventory handling, tagging, and tracking
- Escalate unresolved issues appropriately
- Adhere to safety protocols and client‑specific guidelines
- Field Services Technician II (Lead Single‑Man Sites)
- Independently manage onsite IT support at single‑person or lead‑assigned locations
- S

📌 Field Service Technician I (Barcelona)
🏢 Astreya
📍 Barcelona