Skill Set : DSSL1Designation : FTE Hub 24/7Language : English C1 & Local C1Contract : B2B/FreelanceDays Per Week : 24/7Location : Madrid ,SpainKey Responsibilities:1.

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Provided end-to-end technical support for desktop and laptop systems, includingtroubleshooting hardware, software, and connectivity issues.2.

Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.3.

Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, andvendor-based hardware replacements.4.

Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticketresolution, and remote assistance.5.

Administered approved software installations, updates, and security patching in coordinationwith IT policies.6.





Provided remote and deskside support using EUC tools and supported applications such as MSOffice, Outlook, and VPN clients.7.

Ensured compliance with security protocols, antivirus monitoring, and desktop policyenforcement.8.

Offered VIP support and acted as the primary onsite contact during critical escalations oroutages.9.

Supported printers, scanners, and peripheral devices, including troubleshooting and routinemaintenance.10.

Assisted with Active Directory tasks, basic user account management, and smart hands support.11.

Maintained documentation of incident resolution, hardware inventory, and technical guides forinternal reference.12.

Demonstrated familiarity with Windows OS environments, mobile device support, and basicMAC device handling. xkdbapo 13.

Followed ITIL practices for incident, problem, and service request management in corporateenvironments.

📌 Desktop Support Engineer (Paradela)
🏢 Sharp Brains
📍 Paradela