Position Title: Customer Service Internship

Hybrid: First month fully on-site (5 days per week); thereafter, 2 days in the office and 3 days working from home.

Employment: Internship agreement – 6-month duration, with the possibility of a 6-month extension.

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Customer Service & Order Processing Specialist, you’ll be part of our Service team. You’ll get to:

- Manage order entry activities related to parts orders and pricing with a high level of accuracy and attention to detail.
- Review, validate, and process warranty claims submitted by service partners in accordance with company guidelines.
- Support customer requests for technical assistance through the CRM platform, including both email and phone-based interactions.
- Oversee the order processing workflow to ensure timely and accurate fulfilment of customer and service partner requirements.
- Generate operational and service reports to provide insights into service performance and process efficiency.
- Collaborate with internal teams and external service partners to resolve order, warranty, and technical support issues effectively.
- Maintain accurate records and documentation within internal systems and CRM tools.
- Contribute to continuous improvement by supporting new methods, processes,



and ways of working.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You also have:

- A secondary school degree.
- Good interpersonal skills, with the ability to communicate effectively in a multicultural team environment.
- A flexible approach and the ability to manage multiple tasks while adapting to changing priorities and new ways of working.
- A strong team-player mindset, with the ability to work effectively both remotely and in person.
- Good PC skills, particularly in Microsoft Office.
- Fluency in Spanish and Portuguese
- Basic English skills are considered an advantage.
- Previous experience in a customer service environment is an added value.
- Eligibility to complete the role under a scholarship agreement with the University.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

- Discounts on Stanley Black & Decker tools and other partner programs.
- Grow: Be part of our general company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
- What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

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📌 Customer Service Internship - Stanley Black & Decker, Inc. (Barcelona)
🏢 Stanley Black & Decker
📍 Barcelona