For an international project in Europe, we are looking for a Full remote ServiceNow Administrator / Developer with +2 years of ServiceNow experience and one of the following ServiceNow areas: ITSM, APM, CSDM, HRSD, GRC or any other area.

Candidates need to be fluent in English.

Tasks and responsibilities:
Build and support technical design, perform development, unit testing and production deployment for ServiceNow implementations;
Ensure that the solution is aligned with the agreed business process design, functional design and with ServiceNow best practices and architecture standards;
Clarify business requirements with customers (requestors) and implement required system configuration and development changes, as per the agreed-upon technical design;
Provide timely technical support for issues resolution including UAT (User Acceptance Testing) and Post Go-Live support, including data maintenance. Work with end users and other support teams and vendors if required;
Ensure that the required system documentation is completed and delivered prior to Go-Live;
Provide the necessary support required for preparation and delivery of end user training;




Coordinate application and platform upgrades;
Timely update assigned tasks, provide response and solution within team SLA (Service Level Agreement) and release schedule;

Profile:
Bachelor or Master degree;
+2 years of related work experience as ServiceNow Administrator/ ServiceNow Developer;
Experience in IT service management, ITIL certification preferred (ITIL v3-v5 Certification);
Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc;
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
Working and configuration knowledge of Workspaces;
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
Experience troubleshooting integration management, security, and application issues;
Experience on AI Skill configuration is an advantage;
Fluent in English;

📌 ServiceNow Administrator / Developer (Barcelona)
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