VIP Customer Communications Executive - Sensitive (Italian)As you contemplate your future, you might be asking yourself, what’s the next step? We’re seeking an experienced VIP Customer Communications Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage sensitive complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, understanding the different teams' processes to investigate and analyse the potential improvements as well as to deepen your knowledge of the e-commerce, tourism and consumer industries.Why eDreams ODIGEOJoin the world's leading travel subscription platformand one of the largest e-commerce businesses in Europe.20 million customers - 44 markets - 5 brands - 5.2M members in Prime16.2 million bookings FY23 - More than 50,000 bookings per day - 100 million daily user searches1400 employees - More than 50 different nationalities - 99% permanent contracts - 36.3 average ageWe’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.What you will do:The Role’s Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers.

As a VIP Customer Communications Executive in the Communications team,



you will be in charge of:Manage VIP and sensitive customer complaints;Manage customer complaints received through our Social Care channels;Identify PR risks in both national and local media to minimise negative visibility in print, broadcast, TV and online, by managing customer complaints;Support other VIP tasks such as: legal customer complaints, consumer organisation files, customer court cases, regulatory consumer cases and data protection consumer rights cases;Support VIP Communications projects when required collaborating with the team members;Used to work with CRM tools;Ability to work with G-suite;Excellent writing and communication skills as well as an excellent grammar at a high level in Italian and English languages.Acute sense of judgement, tact, diplomacy and crisis communication;French, German, Dutch, Portuguese and/ or Spanish;It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management;GDS Amadeus and/or Galileo knowledge will be a plus.Prime Plus membership, Competitive salary and benefits package, including versátil benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.We offer a hybrid home-office model focused on outcome, not time-in-seat. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.We are an equal opportunity employer and value diversity at our company.

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📌 VIP Customer Communications Executive - Sensitive (Italian) (Barcelona)
🏢 Edreams
📍 Barcelona