Temporary Replacement Contract.
• Full-time – 39 hours/week.
• €Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project.This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast-paced service environments.
The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.

Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.
• Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.
• Analyze operational metrics, reporting data, and campaign results to optimize performance and customer satisfaction.
• Provide ongoing feedback, coaching sessions, and performance follow-ups.
• Handle escalations and support agents in resolving complex customer situations.




• Promote a high-performance culture focused on collaboration, accountability, and continuous improvement.
• Support onboarding and integration processes for new employees.

Advanced English level (minimum C1 required).
• Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.
• Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments.
• Minimum 6 months of experience in customer operations.
• Experience managing KPIs, coaching plans, and operational reporting.
• Availability to work rotating schedules from Monday to Sunday, including public holidays.

Temporary replacement contract.
• Full-time position: Rotating shifts between 8:50 AM and 8:00 PM.
• Paid training program of 3 weeks.
• Training schedule: Monday to Friday from 9:00 AM to 6:00 PM.
• Foundever is a integral leader in customer experience solutions, combining innovation,

📌 Senior Team Manager (España)
🏢 Foundever®
📍 España