Responsibilities

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- As a Product Adoption Specialist, you’ll be the first point of contact for customers in the Design & Manufacturing space as they begin their journey with Autodesk solutions
- Working across the EMEA region and reporting to the Manager of Emerging Business Customer Success, you’ll drive high-quality customer engagements through proactive outreach — via phone, email, and digital channels — to ensure customers are activated, onboarded, and set up for long-term success
- Your passion for technology, understanding of the D&M; industry, and ability to connect with customers across markets will make you an essential part of our general Customer Success team
- Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup
- Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact




- Develop and execute onboarding and adoption strategies that increase customer value and product usage
- Support customers through early product milestones, identifying and resolving friction points before they become risk
- Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes
- Collaborate cross-functionally with Sales, Channel Partners, and Support to drive customer success milestones
- Document all customer activity and opportunities accurately in Salesforce

Qualifications

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- Strong communication skills with the ability to explain technical concepts clearly to a range of audiences
- Familiarity with Autodesk Fusion or comparable D&M; tools (e.g. SolidWorks, CATIA, Siemens NX)
- Experience in a customer-facing role — Customer Success, Account Management, technical support, or similar
- Fluency in English and German (written and spoken)
- Comfortable managing mu

📌 Customer Success Specialist (Barcelona)
🏢 Autodesk
📍 Barcelona