BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.

Digitize the German midmarket with us as a Key User Service Desk.

Your Tasks
- Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services.
- Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
- Perform structured first analysis, validate information, and request missing details where required.
- Resolve standard and recurring technical issues independently within the defined scope.
- Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams.
- Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle.
- Support escalation handling for urgent incidents and priority cases.
- Create, maintain, and improve knowledge articles,



solution descriptions, and technical documentation.
- Contribute to process improvements, service quality initiatives, and customer satisfaction activities.

What We Offer
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations.
- Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation.

What You Bring With You
- Good knowledge of Microsoft Windows client and server o

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