Location: Barcelona area (hybrid or remote)

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
Contract: full time / indefinite
Language(s): business fluency in German and English
Travel: Occasional travel to Hamburg HQ and regional customer meetings

Serrala is the integral leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award‑winning suite of finance automation applications.

Our solutions streamline all working capital‑related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we’ve built with a diverse global community.

Join us as we lead the future of finance automation

Customer Success is a core pillar of Serrala’s revenue organization.

Customer Success & Operations Manager




The Customer Success & Operations Manager is responsible for ensuring the success, stability, growth, and operational excellence of the Standard Segment portfolio in DACH. This role combines portfolio ownership, renewal governance, pipeline generation, and operational program leadership. It requires a highly structured, data‑driven, and commercially aware professional who can drive measurable business impact in a multi‑product SaaS environment. This is a high‑visibility role with significant cross‑functional exposure and direct contribution to Serrala’s growth and 3R performance (Retention, Revenue, Referenceability).

Key Responsibilities

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- Retention & Portfolio Stability
- Co‑own Gross Revenue Retention (GRR) for the DACH Standard portfolio.
- Maintain predictable renewal outcomes through structured, proactive renewal governance.
- Identify churn risks early using health scores and behavioral indicators.
- Lead churn mitigation plans in partn

📌 Standard Customer Success (Barcelona)
🏢 Serrala
📍 Barcelona