Operational Account & Service Manager

Eurovision Services is seeking a highly motivated Professional to become part of our Operations Team in Madrid, Spain.

About the ES Operations Team

The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.

Main Responsibilities of this Position

Account Management
- Act as the main point of contact for key customer accounts on all operational matters
- Ensure outstanding service delivery by understanding customer needs and expectations
- Guarantee the fulfilment of all account‑related deliverables
- Provide clear,



consistent communication with both internal and external stakeholders
- Collaborate closely with the Network Manager to prepare projects and allocate technical resources
- Coordinate with relevant Operations teams for smooth service delivery
- Take on a project manager role when required by specific events
- Initiate account‑related projects and hand them over to the PMO when applicable
- Track and report account costs

Service Management
- Apply project management principles to set up and deliver assigned projects
- Validate project team resources in coordination with the Head of Service Management when needed
- Monitor and report project costs as part of the project team
- Structure and distribute project/event information clearly for internal use (handover documentation)
- Collect and coordinate all necessary project inputs (Rate Card, Rights Management, contacts, etc.)
- Prepare and share Pro

📌 Operational Account (Madrid)
🏢 Eurovision Services
📍 Madrid