Experteer Overview
As Principal Product Manager for HTS Assist, you own the customer-facing agent experience end-to-end, shaping conversations, interfaces, and partner-facing embeddings. You drive end-to-end design decisions in a lean setup, collaborating with partner teams and our in-house designers. You will lead roadmap, discovery with enterprise partners, and hands-on design and prototyping to test flows. Your work directly impacts millions of travelers through a scalable, trusted AI-assisted travel experience.

Compensaciones / Ventajas
• Own the roadmap for the customer-facing conversational agent across chat and voice, including intent coverage, conversation design, and embedded interfaces
• Engage enterprise partners from discovery to launch, translating partner asks into product choices for a single product serving multiple partners
• Collaborate with Partner Solutions on implementation and onboarding
• Lead design daily in Figma, producing flows and wireframes and partnering on high-fidelity and production assets
• Build prototypes with AI coding tools to test conversation flows and interfaces
• Define and defend quality bars for resolution rate, containment, escalation correctness, and conversation quality




• Specify agent behavior in detail (resolution, tone, escalation policy, guardrails, edge cases) and iterate from production data
• Stay close to GTM, Partner Solutions, and Success teams to feed field learnings into the roadmap

Responsabilidades
• 8+ years of product management experience with principal or lead ownership of a customer-facing product
• Design fluency with ability to manipulate design files and create flows/mocks solo in Figma
• Ability to write code to create working prototypes using AI tools
• Hands-on front-end experience shipping web front ends and credible with engineers
• Strong enterprise partner-facing experience, ideally in regulated industries
• Data-driven approach using customer service and automation metrics (resolution, containment, CSAT, escalation quality)
• Familiarity with LLM-based products, prompt/behavior design, AI quality practices and failure modes

Requisitos principales
• remote-friendly, hybrid options
• private medical and dental coverage
• private life and accident coverage
• generous parental leave
• on-demand FlexDesk coworking
• unlimited PTO

📌 Principal Product Manager- Conversational AI (Barcelona)
🏢 Hopper
📍 Barcelona