Barcelona, Spain (1 day per week from home / Hybrid model)

Fast-scaling B2B SaaS launch

€25k - €33k base / €30k - €40k OTE

What's the project?

Imagine a world where passionate experience creators—the people who teach you how to cook authentic tapas, guide you through breathtaking kayak tours, or host local art workshops—don't have to stress about the boring admin stuff.

Our client has built a vertical-focused software platform (an all-in-one operating system) specifically for these experience businesses. It helps them manage daily operations, boost bookings, handle payments, and scale their business with total clarity. They operate in the booming travel tech and experience economy sector, which is seeing massive digital transformation right now.

Now, after conquering multiple European markets with a recent €12M Series A funding round, they are officially opening the Spanish market. This means you will be joining a fast-paced, high-energy environment where your voice matters, and your work directly shapes the company's footprint in Spain from day one.

Your role in this

We are actively hiring for 3 completely separate roles within the Customer Success department: Onboarding Specialist, Customer Success Manager, and Customer Growth Manager. While each position focuses on a different stage of the customer journey, every team member joins at the ground floor of this new market launch with plenty of hands-on product learning to set you up for long-term growth.

What you'll do in each role:

If you join as an Onboarding Specialist:





- Own the customer journey from contract signature to platform activation, helping clients reach key adoption milestones within an average 50-day target.
- Guide experience creators through account setup and technical configuration.
- Coordinate handovers from Sales and transition active accounts to Customer Success Managers.
- Maintain clean status updates and onboarding metrics in HubSpot CRM.

If you join as a Customer Success Manager:

- Own post-onboarding client relationships, driving platform adoption and maintaining an average 110% annual ARR retention target.
- Proactively monitor account health scores and platform usage to prevent churn.
- Provide ongoing direct support and handle contract renewals.
- Share structured client feedback with Product and Go-to-Market teams.

If you join as a Customer Growth Manager:

- Drive commercial growth across existing accounts by introducing new software products and modules.
- Analyze usage data in HubSpot to spot commercial expansion opportunities.
- Run product demos and grow customer revenue by upselling new products alongside Customer Success Managers.
- Track expansion pipelines, conversion rates, and revenue impact.

What should you bring?





(Across all profiles, we require Native Spanish speakers with strong professional English. We welcome experienced candidates looking for a hands-on individual contributor role!)

- The Product & Tech Champion (For Onboarding):
- Must-haves: 6+ months in onboarding, customer support, or client-facing roles; strong communication skills; curiosity for technical tools.
- Nice-to-haves: Exposure to SaaS, travel, hospitality, or CRM tools.
- The Relationship Partner (For Customer Success):
- Must-haves: 6+ months in Customer Success or Account Management; comfort reading business health metrics and managing accounts long-term.
- Nice-to-haves: SaaS experience, background in travel or experience platforms, CRM skills.
- The Commercial Growth Engine (For Customer Growth):
- Must-haves: 6+ monthsº in Customer Success, Account Management, or sales-adjacent revenue roles; strong commercial instinct to lead revenue conversations.
- Nice-to-haves: Experience with SaaS expansion motions, digital marketing, or HubSpot.

The Vibe & Perks

Is that it? Launching a brand-new region means shaping the playbook from scratch! You'll navigate evolving processes, discover what works, and adapt to local market quirks as we grow.

Compensation includes a fixed base salary supplemented by performance-based commission. The overall vibe is highly collaborative, proactive, and curious-where helping teammates win and creating genuine value for customers always comes first!

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