Experteer Overview
As a Customer Success Manager at Workato, you will steward a portfolio of accounts to maximize value realization and adoption of the Workato platform. You’ll engage executives and cross-functional teams to drive retention, expansion, and customer satisfaction in diverse industries. You’ll guide customers on their Enterprise Orchestration u0026amp; AI journey and help translate outcomes into scalable deployments. This role blends strategic relationship management with hands-on guidance to unlock growth and ensure ongoing success.

Compensaciones / Incentivos
• Develop and maintain strategic relationships to drive adoption and revenue expansion
• Guide customers on Enterprise Orchestration u0026 AI journeys and build AI roadmaps
• Lead executive business reviews and track progress against objectives
• Understand customers' business and outcomes to map Workato value to initiatives
• Create customer assets like Joint Success Plans tying Workato deployments to business goals
• Escalation point for issues and coordinate resolution across teams
• Report on account health, growth plans, and risk mitigation with stakeholders
• Contribute to Customer Success playbooks,



process improvements, and enablement
• Run hackathons and bootcamps to boost product adoption
• Engage in sales activities to support revenue growth and expansion

Responsabilidades
• 5+ years in consulting, customer success, client relationships, or technical account management with proven adoption and retention impact
• Experience as Sr CSM, Account Manager, or Sales Executive in a large PaaS environment (preferred)
• Portfolio management experience with ARR from ~100k to multi-million dollars across large enterprises
• Strong communication with business and technical stakeholders (Developer to C-level)
• Ability to build relationships across many stakeholders and drive consensus
• Experience in Integration and/or business automation; familiarity with HR, Finance, Marketing, Sales, Post-Sales organizations
• Experience in Digital Transformation or consulting firms (preferred)
• Fluency in English (written and spoken)
• Proactive, analytical, and able to work in ambiguous environments

Requisitos principales
•

📌 Commercial Customer Success Manager - Contract (Barcelona)
🏢 Workato
📍 Barcelona