Position:

NOC to SOC Transition Manager Location:

Madrid, Spain (3 Days onsite a week). Duration:

Permanent/ Freelance.

Job Summary Seeking an experienced Transition Manager to lead the migration of Network Operations & Maintenance services to a Global Delivery Model. The role involves managing service transitions, knowledge transfer, international teams, client engagement, and governance activities while ensuring service continuity.

Mandatory Skills Network Operations & Maintenance environments Leading Managed Service Transitions Experience managing global/multicultural teams Experience with Telecom clients Knowledge of General Delivery & Offshore Operations KPI/SLA management and service governance Strong stakeholder, risk,



and escalation management skills.

Nice to Have Experience with NOC L1/L2 operations Operational transformation or service centre consolidation projects Large outsourcing contracts (>250 FTE) NOC to SOC transformation experience.

Certifications ITIL Foundation / ITIL Managing Professional PMP or PRINCE2 Agile / Scrum

Key Competencies Multicultural Leadership Executive Communication Client Negotiation Conflict & Escalation Management Analytical Thinking & Risk Management Results-Oriented Mindset

📌 NOC to SOC Transition Manager (Madrid)
🏢 Hays
📍 Madrid