YOUR MISSION

As a Senior Account Manager (SMB), you will be responsible for driving the growth, health, and retention of our most valuable Small and Medium Business portfolio. You will act as a strategic advisor for our key partners, driving advertising and promotional engagement, and serving as the primary regional point of contact for the SMB segment. Leveraging a strong data-driven mindset, you will deliver business visibility across internal teams and executive forums.

THE JOURNEY
- Proactively manage and scale a high-value portfolio of +400 SMB partners, driving revenue growth, order volume, and long-term retention across the platform.
- Drive partner retention strategies by increasing adoption of platform features, advertising solutions, and promotional campaigns to deliver mutual profitability.
- Serve as the trusted lead and single point of contact for regional stakeholders and cross-functional teams on all SMB partner-related initiatives, trends, and challenges.
- Leverage business analytics to monitor key metrics, generate actionable insights,



and present business performance in WBR with cross-functional and leadership teams.
- Proactively engage with a high-volume portfolio of SMB partners—maintaining a cadence of at least 60 partner touchpoints per week—to conduct strategic business reviews, uncover operational efficiencies, drive marketing opportunities, and secure long-term retention.
- Collaborate with the wider account management team to share best practices, optimize internal processes, and elevate the overall SMB strategy.
- +3 years of experience in Business Development or Consulting
- Demonstrated ability to translate complex data into strategic insights and present compelling narratives in senior forums (WBRs). Proficient in BI tools (Looker, etc.) and CRM systems (Salesforce, Dynamics, etc.)
- Strong track record in partner retention, portfolio upselling/cross-selling, and marketing strategic in long-term
- Excellent communication, influence

📌 Sr Account Manager SMB Spain (Madrid)
🏢 Delivery Hero
📍 Madrid