For an international project in Europe, we are looking for a Full remote Service Now Administrator / Developer with +2 years of Service Now experience and one of the following Service Now areas: ITSM, APM, CSDM, HRSD, GRC or any other area.

Candidates need to be fluent in English.

Tasks and responsibilities:

- Build and support technical design, perform development, unit testing and production deployment for Service Now implementations;
- Ensure that the solution is aligned with the agreed business process design, functional design and with Service Now best practices and architecture standards;
- Clarify business requirements with customers (requestors) and implement required system configuration and development changes, as per the agreed-upon technical design;
- Provide timely technical support for issues resolution including UAT (User Acceptance Testing) and Post Go-Live support, including data maintenance. Work with end users and other support teams and vendors if required;
- Ensure that the required system documentation is completed and delivered prior to Go-Live;
- Provide the necessary support required for preparation and delivery of end user training;




- Coordinate application and platform upgrades;
- Timely update assigned tasks, provide response and solution within team SLA (Service Level Agreement) and release schedule;

Profile:

- Bachelor or Master degree;
- +2 years of related work experience as Service Now Administrator/ Service Now Developer;
- Experience in IT service management, ITIL certification preferred (ITIL v3-v5 Certification);
- Experience with Java Script, XML, HTML, CSS, and web service integrations using REST, SOAP, etc;
- Demonstrated ability with Service Now incident, change, problem, request, CMDB and knowledge management applications;
- Working and configuration knowledge of Workspaces;
- Up-to-date knowledge of marketplace and technology changes pertinent to Service Now, monitoring tools, and ITIL processes;
- Service Now Certified System Administrator or Service Now Certified Application Developer;
- Experience troubleshooting integration management, security, and application issues;
- Experience on AI Skill configuration is an advantage;
- Fluent in English;

📌 ServiceNow Administrator / Developer (España)
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