Spanish-Speaking Cybersecurity Customer Agent ¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish‑Speaking Cybersecurity Customer Agent position in Greece, based on‑site in Athens. You will serve as the first point of contact for Spanish‑speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast‑growing cybersecurity industry while enjoying a paid relocation package that simplifies your transition. Key Responsibilities Provide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations,



antivirus software, and data protection services Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up Identify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner Educate Spanish‑speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively Collaborate with cross‑functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases Maintain the highest st

📌 Spanish-Speaking Cybersecurity Customer Agent (España)
🏢 Mercier Consultancy MD
📍 España