BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación. Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as a Key User Service Desk . LAY FOUNDATIONS. ENSURE EFFICIENCY. YOUR TASKS: Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services. Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool. Perform structured first analysis, validate information and request missing details where required. Resolve standard and recurring technical issues independently within the defined scope. Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams. Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle.



Support escalation handling for urgent incidents and priority cases. Create, maintain, and improve knowledge articles, solution descriptions, and technical documentation. Contribute to process improvements, service quality initiatives, and customer satisfaction activities. FEELING SATISFACTION. ENJOYING ADVANTAGES. WHAT WE OFFER: Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. Look into the future: Work with the latest technologies and constant innovations. Find the balance: Benefit from our mix of trust-based working hours and versátil work location (including home office) for a great work-life integration. Feel well taken care of: We pro

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