Who you are
- At least 3 years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR tech environment
- A consistent track record of hitting retention and growth targets - you know what good looks like and you know how to get there
- Executive presence: you're as comfortable in a C-suite conversation as you are troubleshooting with a day-to-day programme lead
- A data-driven approach to problem-solving - you use insight to prioritise, act and demonstrate impact
- Strong self-organisation and genuine comfort with ambiguity; you thrive in fast-moving environments where priorities shift
- Familiarity with HR, L&D;, leadership development or coaching is a meaningful advantage - you'll hit the ground running if you already speak this language
- Proactivity and business acumen
- If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance
What the job involves
- We're looking for a Customer Success Manager to join our Southern EMEA team.



You'll own a portfolio of upper mid-market and enterprise clients, including integral accounts with predominantly a French footprint, and you'll be their most important relationship at CoachHub
- This isn't a reactive support role. You'll be a strategic partner - guiding clients from onboarding through to long-term expansion, proving the business value of coaching at every step, and building the kind of trust that makes renewal conversations straightforward
- Own the full client journey From onboarding through adoption and value realisation you hold the thread. You work closely with your sales partner to align on strategy and make sure every client milestone is met with intention - not improvisation
- Turn goals into tangible outcomes You build activation plans, define success metrics and develop coaching playbooks that connect what clients want to achieve with what CoachHub delivers. You make the value visible - in data, in stories, in

📌 Customer Success Manager (Barcelona)
🏢 CoachHub
📍 Barcelona