CLIENT RELATIONSHIP MANAGER, MADRID

PropHero is an AI-driven marketplace transforming property investment. Backed by
global VCs and founded by McKinsey alumni, we’re expanding our team. Join our
thriving, and versátil culture, surrounded by ambitious individuals driving
change. At PropHero, we’re making property investment as simple as shares or
ETFs—be part of the future we’re building

We are value-driven

? BELIEVE: We have a contagious passion and entrepreneurial spirit.

? CONNECT: We care for each other and create a “one-team” spirit.

? RAISING THE BAR: We push for exceptional performance and never settle for
mediocrity.

? OWN IT: We are owners no matter the circumstances.

? DELIVER: We deliver meaningful, measurable outcomes driving a positive
impact.

Do these values resonate with you? Keep reading

The Role We are looking for a Client Relationship Manager to lead our team of
Property Coaches, who are responsible for guiding clients from the moment a sale
closes through the materialization and consolidation of their real estate
investment.



This role reports directly to the Head of Global Sales and is
essential to ensuring an excellent client experience, maximizing satisfaction,
and activating repeat‑purchase opportunities.

Responsibilities

* Lead, train, and develop the Property Coaches team, ensuring high standards
of client support.

* Oversee each Property Coach’s client portfolio, guaranteeing balanced
distribution and active follow‑up across all stages of the investment
process.

* Design and continuously improve the onboarding and post‑sale playbook,
integrating tools such as HubSpot to enhance client tracking and consistency.

* Define and monitor KPIs related to satisfaction, retention, and repeat
purchases, driving performance and continuous improvement.

* Act as an escalation point for complex cases or high‑value clients,
collaborating closely with Operations and Legal when needed.

* Work hand‑in‑hand with Sales (SDRs/Closers) to ensure a s

📌 Client Relationship Manager, Madrid
🏢 Prophero
📍 Madrid