ABOUT US
In more than ten countries around the world, The Knot Worldwide champions the power of celebration. Our global family of brands provide best-in-class products, services and content to take celebration planning from inspiration to action. At the core of our business is our industry-leading global online wedding Vendor Marketplace, connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites, planning tools, invitations, and registry services that make wedding planning easier for couples around the globe. Each year, we connect more than 4.5 million users with around 900,000 global small businesses through our Vendor Marketplace.
LIFE AT TKWW
At The Knot Worldwide, we believe in doing work that matters. Each year, we help millions of couples around the world celebrate life’s most meaningful moments, while also helping hundreds of thousands of general small business owners get discovered and scale. Life here means working alongside a team that cares deeply, not just about the work you do, but about the life you live.



We prioritize employee well-being and development through meaningful opportunities for growth, and we celebrate milestones and wins in a big way. After all, celebrations are what we do best.
ABOUT THE ROLE AND OUR TEAM:
The Vendor Experience Agent is part of the Vendor Experience Team and plays a key role in delivering excellent service, resolving customer issues, and creating a positive experience for our business partners and users. Your mission will be to support customer retention and satisfaction, helping them succeed on our platform.
RESPONSIBILITIES:
Handle inbound and outbound calls, emails, and chat to support customers effectively.
Understand and respond to customer needs, directing issues to the right department when needed.
Manage complaints, cancellation requests, and negative reviews with empathy and professionalism.
Manage and program products such as Promonews, Home, and Newsletters.

📌 International, Vendor (Barcelona)
🏢 The Knot Worldwide
📍 Barcelona