Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.La positionAs a Customer Excellence & Digital Transformation Partner, you will play a key role within our Supply Chain organization, combining operational Customer Service responsibilities with a strong focus on digital transformation and process optimization. This is a hybrid position designed for someone who enjoys both hands-on operational work and contributing to a more automated, efficient, and customer-centric future.You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes,



improve customer interactions, and support the transition from manual operations to digital-first solutions.Key ResponsibilitiesManage customer end to end order flow: order management, invoicing, pricing discrepancies, operational incidents and collecting activities within SAP and Order-to-Cash workflowsProvide customer support through phone and email while ensuring high-quality service and timely issue resolutionCoordinate with internal stakeholders across Supply Chain, Finance, Logistics, and Commercial teams to ensure smooth operationsIdentify repetitive manual activities and contribute ideas to improve efficiency through automation, digital tools, and AI solutionsSupport digital transformation initiatives by helping customers adopt online ordering, automated workflows, and more agile ways of workingWho You AreExperience in Customer Service, Supply Chain, Billing, Order Management, or related operat

📌 Customer Excellence (España)
🏢 Roche Holding
📍 España