About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We are looking for a Senior Product Manager to join our post-booking product team — owning the full customer experience from the moment a trip is confirmed to the moment the traveller gets home safely.It's a huge surface area, and it's where trust in Perk is really tested.Today, the tools exist — AI chat, intelligent triage, self‑serve trip management, a Support Center, help pages, and a team of expert agents. Customer support is fundamentally a language problem — chat, email,



voice — exactly where LLMs are transforming what's possible.RequirementsA strong product vision — you can paint a clear picture of what great looks like and make it real through execution, even as the AI‑powered support landscape shifts rapidly beneath youHands‑on with AI — you use AI tools to accelerate your own work, from research and prototyping to writing and analysis, while applying your own taste and judgement to know what's actually goodExceptional design taste — you hold a high bar for quality, sweat the details, and partner closely with design to get the experience rightUser experience at the heart of your deliveryAn experimental mindset — you form hypotheses quickly, design small bets to test them, and know when the evidence is telling you somethingStrong opinions, loosely held — you make clear calls in ambiguous situations and change your mind when you should, not when pressuredAbility to diagnose problems with data — you can mov

📌 Senior Product Manager (España)
🏢 Travelperk
📍 España