The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. As a Solutions Engineer, you’ll help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
About the Role We are seeking an experienced pre‑sales solutions engineer to partner with our Digital Native customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre‑sales needs, guide their AI strategy, and identify the highest value use cases and applications. Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
Have 5+ years of experience in a technical pre‑sales role,



managing C‑level technical and business relationships with complex integral organizations.
Have full professional fluency in English and Spanish
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher‑level security and compliance support.
Have industry experience in programming languages like Python or Javascript and working with REST APIs.
Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial inte

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