The Program Delivery Manager is a strategic leader responsible for overseeing end-to-end recruitment delivery across complex client portfolios. Based in Madrid, this role operates within a hybrid work model, requiring on-site presence three days per week and flexibility to visit client locations as needed. The position combines operational excellence, stakeholder engagement, and team leadership to ensure high-quality service, strong performance against SLAs and KPIs, and continuous improvement.
The manager leads recruitment teams, manages client relationships, and drives innovation in sourcing and delivery strategies, leveraging strong analytical capabilities and experience across the Spanish market in multiple industries. Success in this role is measured through the achievement of client-specific KPIs and SLAs, year-over-year account growth and profitability targets, and the delivery of positive Net Promoter Scores (NPS).
Build and maintain strategic relationships with senior client stakeholders.
Lead Quarterly Business Reviews and provide executive-level insights.




Partner with internal teams and vendors to ensure seamless delivery.
Recruitment Delivery
Oversee full-cycle recruitment processes and ensure SLA/KPI compliance.
Align Talent Acquisition Partners to client specializations and forecast resource needs.
Partner with the Programme Delivery Director to align delivery performance with strategic objectives.
Manage budgets and profitability targets across client programs.
Analyze recruitment metrics and market intelligence to inform decisions.
Track and report on operational metrics, including time-to-hire, cost-per-hire, candidate quality, and hiring manager satisfaction.
Analyse recruitment data to identify trends, risks, and opportunities for improvement.
Collaborate with reporting and analytics teams to deliver accurate and timely performance dashboards
Ensure compliance with contract terms, audit standards, and operational policies.
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📌 Programme Delivery Manager/Senior Programme Delivery Manager (España)
🏢 ManpowerGroup Talent Solutions
📍 España