This role is responsible for the systems, data, and processes that keep the partner program running smoothly—from portal access and program compliance tracking to LMS administration, support ticket management, and program performance reporting.
Manager, Partner Programs on the Channel Marketing and Programs team, this role sits at the intersection of operations, data, and partner experience. The adecuado candidate brings strong analytical instincts, a systems-oriented mindset, and a proactive approach to surfacing insights that enable data-driven decisions. Own tracking, reporting, and analysis of channel program metrics and OKRs, ensuring leadership and stakeholders have timely, accurate visibility into program health and performance.
Proactively bring forward analysis and recommendations to enable data-driven decisions on program design, partner investment, and operational improvements.
Partner with channel leadership to define and refine KPIs as the program scales, ensuring measurement frameworks stay aligned with business objectives.




Support program compliance reviews and maintain documentation that enables consistent, auditable program administration.
Collaborate with web and content teams to flag operational issues affecting portal usability or partner experience.
Manage the program support ticket queue, triaging and resolving partner-facing issues related to portal access, program status, benefits, and general program inquiries.
Respond to internal and partner data requests in a timely manner, pulling accurate reporting and program data to support business reviews, partner conversations, and strategic planning.
Monitor and evaluate the performance of the partner-facing chatbot, tracking metrics such as resolution rate, escalation volume, and partner satisfaction.
Identify gaps in chatbot responses and work with relevant teams to update content, improve routing logic, and expand coverage of common partner questions.
Load and configure courses in the Appfire Unive

📌 Senior Partner Program Operations Manager (España)
🏢 Cv-Library
📍 España