Red Points protects brands and content in the digital environment.
Red Points is the most widely used solution to recover digital revenue. Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.
Be part of the change: join us on our mission to make the Internet a safer place
Job Description

As a Customer Onboarding Manager you will be responsible for the onboarding of Red Points clients. You will also be in charge of guiding customers through the initial phases of their Red Points service, ensuring they have a positive experience and making sure their needs are met.
This includes: 1) coordinating the creation of client’s strategy, 2) ensuring that all relevant documentation is obtained and dealt with and 3)



making sure they are set up to success with Red Points services
- Own and manage customer relationships from the point of sale through successful Red Points platform onboarding implementation.
- Welcome and orient new customers to the Red Points services, providing an introduction and overview of what are the next steps
- Maintain a structured onboarding process to guide new customers through their initial interactions with the service
- Develop measurements to help understand the impact of successful implementation.
- Help the customer define their needs and manage their timeline toward seeing value.
- Provide clear and timely communication to address customer questions, concerns, and issues.
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Analyze and manage the customer's IP portfolio during the onboarding phase.
- Be a Red Points expert and discuss or educate on any nuan

📌 Customer Onboarding Manager (España)
🏢 Red Points
📍 España