- Location & Work Model:
On-site in Barcelona (the vibrant Poblenou hub)
- Project Highlight:
Global Airgun E-Commerce Scaling
- Salary:
€22,000 - €28,000 annual gross
What is the Project?
Imagine being the ultimate technical go-to person for a rapidly growing, international e-commerce collective that dominates the world of premium, high-performance PCP airguns and elite outdoor gear. We aren't talking about basic mass-market items here. We deal with high-value, beautifully engineered mechanical equipment for ultra-passionate collectors, competitive shooters, and integral hobbyists who know their gear down to the millimeter.
If your idea of support is copy-pasting generic answers from a basic manual, you’ll definitely want to skip this one But if you get a thrill out of untangling technical puzzles, talking precision mechanics, and understanding how intricate components fit together, this project is gold. You will be the crucial link in a highly technical, international direct-to-consumer ecosystem. Our clients expect smart, human, and deeply knowledgeable communication.
By offering top-tier mechanical and product guidance, you help turn complex product setups and high-stakes global shipping into smooth, flawless victories for enthusiasts worldwide.
The Role & Its Responsibilities
We need a structured, mechanically minded problem-solver to own the product support journey across our entire multi-brand portfolio. Your day-to-day will be highly interactive, and you'll have clear targets to hit:
- Master the Technical Helpdesk (Objective: Absolute Query Resolution):
Run our HubSpot email and ticketing platform like a pro. You’ll decode complex product compatibility, guide buyers through technical schematics, and navigate post-sale warranty or mechanical troubleshooting steps with zero hiccups.
- Proactive Community & Order Alignment (Objective: Reputation & Retention):
Don't just wait for questions. Reach out to high-value buyers beforehand to clarify complex technic