Mandarin Oriental Ritz, Madrid
is looking for a Director of People & Culture to join our team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a
Fan of the Exceptional
.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline.

Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Ritz, Madrid
is an iconic five‑star hotel located in the heart of the Spanish capital.

About The Job
The Director of People and Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence.



This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a world-class luxury hospitality brand.

As Director of People & Culture, you will responsible for the following duties
- Set and deliver the People & Culture strategy, aligning workforce plans with Mandarin Oriental brand standards, business objectives, and guest experience priorities.
- Champion a culture of excellence, embedding MO values and behaviours across all teams to uphold luxury hospitality standards.
- Lead talent acquisition and workforce planning, ensuring recruitment and retention align with MO policies and operational needs.
- Drive learning and development initiatives, creating programs that support leadership growth and service excellence in line with MO guidelines.
- Manage performance and succession planning, implementing fair and transparent processes to build high-p

📌 P&C Director (Madrid)
🏢 Mandarin Oriental
📍 Madrid