About The Role
As a
Customer Onboarding Specialist
, you'll be one of the first people our customers interact with after joining Amenitiz. You鈥檒l play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You鈥檒l be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission
- Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
- Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
- Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
- Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.




- Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
- Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

About You
- You are a native Spanish speaker with outstanding communication skills in English and Italian.
- You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
- You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
- You are curious, proactive, and comfortable asking for support and feedback.
- You are empathetic, customer-oriented, and able to adapt your communication style to different people.
- You are organized, reliable, and motivated to learn and grow in a team environment.
- You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom o

📌 Customer Onboarding Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona