Global Service Desk Manager

Zetron Canada Office | Victoria, BC

Full-time, onsite / M-F / 40hrs per week
Hybrid with the expectation to be onsite 4+ days per week for team collaboration.
Occasional international travel is expected with this role.
This position has been evaluated with an annual base salary range of $110,000 - $130,000 CAD. Offers will be determined based on the successful candidate’s assessed skills, experience and qualifications.

Join our Mission:
Zetron is an established general leader in connecting communication centers with field operations, personnel, and constituents. With offices in the US, UK, AU and CA, Zetron currently has a network of established partners, value-added resellers, and clients in more than 100 countries. Our Victoria, British Columbia office has been a center of engineering and manufacturing excellence since its founding in 1938. For over 80 years, we have been a trusted provider of LMR communication products and solutions that help our customers protect, inform, and save lives.



Now we are applying those standards of excellence to build and deliver interoperable end-to-end command and control systems across multiple industries and international markets. Always ready, always on

Role Responsibilities:

As the Global Service Desk Manager, you will lead the delivery of IT Service Desk and End User Support services across our global operations, ensuring employees receive reliable, responsive, and customer-focused technology support. Working closely with business leaders, technology teams, and external partners, you will drive operational excellence through service improvement, automation, AI-enabled support capabilities, and effective knowledge management while fostering a high-performing global support organization.

Specifically, the Global Service Desk Manager will:

Lead the global Service Desk and End User Support teams, ensuring consistent, high-quality IT support across North America, EMEA, and APAC.
Drive service excell

📌 Global Service Desk Manager (Vitoria-Gasteiz)
🏢 Codan
📍 Vitoria-Gasteiz