Team Leader - Lead ManagementPosition Title: Lead Management Team LeadDepartment: Commercial / SalesReports To: Director, Demand Generation LSTLocation: Remote (Spain or Italy)Position SummaryThe Lead Management Team Lead is a player-coach who personally qualifies inbound leads while also leading, developing, and holding accountable a team of Lead Management Specialists. This role owns day-to-day team operations, including SLA adherence, CRM data quality, and pipeline accuracy, and serves as the primary escalation point for complex qualification scenarios.The Team Lead partners closely with Marketing, Application Engineering, Inside and Outside Sales, and cross-functional leadership to drive continuous improvement in lead response, qualification accuracy, and handoff quality. This position is critical to building a high-performing, consistent lead management function and plays a key role in shaping team culture, process, and commercial rigor.Key ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and develop a team of Lead Management Specialists,



setting clear expectations for performance, quality, and professional growthConduct regular 1:1s, team huddles, and performance reviews; provide real-time feedback and coaching on qualification calls, CRM discipline, and customer interactionsOwn team scheduling, workload balancing, and coverage planning to ensure SLA commitments are met consistentlyDrive onboarding of new team members, including training on qualification frameworks, CRM standards, quoting processes, and escalation protocolsIdentify skill gaps and coordinate targeted development, partnering with Sales Enablement and Marketing as neededFoster a culture of accountability, continuous improvement, and commercial curiosity within the teamInbound Lead Response & Qualification (Player Role)Carry a personal lead qualification workload, responding to inbound inquiries via web forms, web chat, and phone within established SLAsConduct structured discovery using a

📌 Team Leader (España)
🏢 Ingersoll Rand
📍 España