15 ago
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Marriott International
|
Sevilla
15 ago
Marriott International
Sevilla
Additional Information
Job Number26101859
Job CategoryRooms & Guest Services Operations
LocationCalle Fernandez y Gonzalez 4, Sevilla, Spain, Spain, 41001
ScheduleFull Time
Located Remotely?N
Position Type Management
Additional Information:This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
- The Front Office Manager is responsible for leading the Front Office team and ensuring an exceptional guest experience in line with Marriott International standards and the unique character of Hotel Querencia de Sevilla, Autograph Collection. This role oversees the daily operation of the Front Office department,
drives guest satisfaction, and ensures efficient team performance.
Key Responsibilities- Manage and supervise the daily Front Office operations, ensuring smooth and efficient service delivery.- Lead, motivate, train, and develop the Front Office team.- Ensure outstanding guest service and promptly resolve guest concerns and complaints.- Oversee check-in, check-out, room assignment, and billing procedures.- Monitor guest satisfaction scores and implement continuous improvement initiatives.- Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to enhance the guest experience.- Ensure compliance with Marriott brand standards, hotel policies, and health and safety procedures.- Support revenue optimization through effective room inventory and upselling strategies.
Qualifications:
- Minimum 2 years of experience in a supervisory or management role within Front Office operations.- De
📌 Front Desk Manager (Sevilla)
🏢 Marriott International
📍 Sevilla