Bilingual Front Desk Medical VA | eClinicalWorks Required

(Spanish/English)

Remote | Hepatology Clinic Support | 32 Hours/Week | $6.5/Hour:
Role Overview:
Client Profile & Practice Insights:
- Specialty: Liver Disease / Hepatology
- Practice Climate: Highly active, busy clinical environment with an immediate need for administrative relief.
- Growth Outlook: The practice is currently expanding, which includes opening a new clinic location and onboarding an additional Nurse Practitioner (NP).
- Primary Goal: Client wants to increase overall operational efficiency, keep front-desk scheduling consistent, and lower long phone wait times to improve patient satisfaction.

Key Responsibilities & Tasks:
The Virtual Assistant will handle essential front-office administrative functions, relieving the in-clinic staff of heavy phone volumes and basic documentation.

1. Patient Communication & Intake:
- Answer inbound calls and manage standard routing through the phone tree.
- Gather and verify demographics for new and returning patients.




- Process and follow up on patient referrals and administrative intake tasks.- 2. Appointment & Schedule Management:
- Schedule patient visits with accuracy according to specific physician and practitioner preferences.
- Execute standard reminder sequences to maximize daily show-rates and minimize "no-shows."
- Refill & Follow-Up Coordination: Review the patient's chart to identify the last date they were seen. Ensure that any patient with an active medication refill request has a follow-up appointment booked (per the clinic's rule for active medications).

3. Medical Insurance & Approvals:
- Perform basic insurance eligibility verification.
- Submit and track prior authorizations, specifically focusing on medications and prescriptions.

4. Electronic Health Record (EHR) Duties:
- Conduct baseline chart preparation and update historical and current patient data.- Document designated administrative notes within specific sections of the charts a

📌 Bilingual Front Desk Medical Va (Cárdenas)
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📍 Cárdenas