DescriptionYour Opportunity This role is part of the General Technical Hub team within the global Customer Adoption Group and the Technical Account Manager (TAM) will engage with our customers on a technical level while running the lifecycle of success for them. The TAM is accountable for the success, maturity, and adoption of the customerThis person will build a technical advisor relationship with various customers across different industries. They'll proactively conceptualize creative solutions to meet customer’s demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product. The role will be accountable for functioning as the crucial link between our customers and the organization to lead all aspects of the structure and cadence of implementationsWhat You’ll Do Responsible for customer quick start outreach in the first 90 daysUnderstand customer’s product architecture,



their objectives and current state of observability.Help guide customers to implement and map New Relic solutions to their business and technical requirements.Drive progress in maturing through Customer’s Observability life cycle.Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.Help customers overcome technical issues by troubleshooting and in-depth analysis.Hands-on technical abilities to help the customer with: installations, configurations, creating custom dashboards, custom queries, set-up alerts/AIOps, deployment automation.Help engage strategic partners with customers wherever feasible to meet success objectives.Your Qualifications Must-have:Professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferredCloud platform experience, such as AWS, Azure, or Cloud FoundryKnowledge of, or hands-on experience working with basic understa

📌 Technical Account Manager (Barcelona)
🏢 New Relic
📍 Barcelona